Dear Mr. Himel:
Thank you for contacting the CRTC regarding the issue that has become known as "traffic shaping" of the internet. The CRTC is aware of the public debate over this issue and is monitoring its development.
The CRTC does not regulate the retail rates or quality of service provided by Internet service providers (ISPs) to their end customers. I therefore suggest you contact your ISP directly regarding your concerns if you have not already done so.
The CRTC regulates the internet access services that large telecommunication companies such as
The CRTC has received a formal complaint by the Canadian Association of Internet Providers (CAIP) against
In addition, anti-competitive behavior complaints can be submitted by an ISP to Industry
Competition Bureau Industry